About The Client

The Inland Revenue Malaysia is one of the main revenue collecting agencies of the Ministry of Finance. The Department of Inland Revenue Malaysia became a board on March 1, 1996, and is now formally known as THE INLAND REVENUE BOARD OF MALAYSIA. The Inland Revenue Board was established in accordance with the Inland Revenue Board of Malaysia Act 1995 to give it more autonomy especially in financial and personnel management; to improve the quality and effectiveness of tax administration. The agency is responsible for the overall administration of direct taxes under the following acts:

• Income Tax Act 1967
• Petroleum (Income Tax) Act 1967
• Real Property Gains Tax Act 1976
• Promotion of Investment Act 1986
• Stamp Act 1949
• Labuan Offshore Business Activity Tax Act 1990

Client’s Needs

Our client’s needs are motivated by the desire to increase the efficiency of their operations and converting these efficiencies into “value added” benefits that is passed on to their clients (the tax payers) in turn. This helps our client remain competitive whilst delivering services and products that are not compromised by these improvement efforts.

Some of the major issues faced by our clients include:

• Limited document storage and inadequate storage management, inefficient manual filing and time consuming processes
• Manual Data Entry process - No efficient ‘Straight Through Processing’ of returns submissions
• Documents not digitized, unable to access on-line, submissions and documents by other branches nationwide – public inquiries etc. limited to single branch office only

VPI’s Value Proposition

• Implement Record Management System to better manage physical storage
• Implement Document Capture System with ICR/ OCR technology where the data is interpreted for integration with the Mainframe System and Document Management System
• Implement Document Management System to allow online access of submissions and documents from branches nationwide

Benefits Client Realized

• Maximize the use of storage area to allow additional documents to be systematically stored while allowing client to keep track of the movement/location of all documents
• Streamlined and centralized data capturing process for all submitted documents, improving efficiency and public service
• Quick and efficient “access to / viewing of” submissions and other documents nationwide