Issues & Scope

• Limited document storage and inadequate storage management, inefficient manual filing process and time consuming.
• Manual Data Entry process - No efficient ?Straight Through Processing' of submissions received from the public
• Documents not digitized, unable to access on-line, submissions and documents by other branches nationwide ? public inquiries etc. limited to single branch office only

Solution Deployed

• Implement Record Management System to better manage physical storage
• Implement Document Capture System with ICR/OCR technology where the data is interpreted for integration with the Mainframe System and Document Management System
• Implement Document Management System to allow online access of submissions and documents from branches nationwide

Benefits & Value Adds

• Maximize the use of storage area to allow additional documents to be systematically stored while allowing client to keep track of the movement/location of all documents
• Streamlined and centralized data capturing process for all submitted documents, improving efficiency and public service
• Quick and efficient ?access to / viewing of? submissions and other documents nationwide