Smart Sourcing Summit 2010

The SSS2010 saw the participation of more than 200 participants covering various industries and government agencies. Aptly themed; Uncertainty in a Post – Crisis world “Doing More With Less”; the summit focused on networking, interactions and creating business opportunities.

It was a highly charged and deliberative atmosphere with controversial topics at the forefront. Expert speakers from locally and abroad including, USA, Poland, Oman, UK, India and Australia explored and uncovered various trends and industry issues through unique interactive sessions, panels and debates with delegates.

The Summit was open by Minister of Science, Technology & Innovation, Y.B. Datuk Seri Dr. Maximus Johnity Ongkili in the presence of industry players and officials from PIKOM and MSC.

PRESENTATION HIGHLIGHTS

Gold Sponsors

Silver Sponsors

Bronze Sponsors

The Smart Sourcing Industry
Business Outcomes in the Forefront

Services sourcing has become a mainstay business strategy in today's era of globalization.Various corporations and governments continue to explore sourcing models in their quest for sustainable value. As organizations continue to pursue global markets for resources, customers and solutions, sourcing strategies have become a mainstay initiative. The maxim "collaborate to co-create" has become the driving force today. As more sectors embrace sourcing, inherent complexities with the technologies and services are coming to the forte that need to be addressed. Opportunities are compelling, and one ignores them at one's own peril!

REGISTER NOW! >> DOWNLOAD EVENT BROCHURE HERE

Smart Sourcing Summit: Globalization of Services in a Techno-Savvy Era

THEME:

UNCERTAINTY IN A POST-CRISIS WORLD – DOING MORE WITH LESS

Thursday, December 9, 2010

8.30am – 5.00pm

Conference Spot Registration Begins

9.00am – 9.30am

Opening Ceremony

9.30am – 10.15am

Keynote 1 – The New Normal: Key Learning for Asian Companies
Speaker: Warith Al Kharusi – Ex Head - Procurement, Petroleum Dev. Corp of Oman, Chairman-Oman Logistics Association; CEO, Al-Safwa Group

The economic crisis took every single organization and individual by storm in 2009, culminating into severe repercussions for many and strong signals of austerity for a few. Asia seems to have weathered the storm better than other regions like Europe, Middle East and North America have. Learn how the crisis and the “new normal” created have changed the very face of globalization. Learn the nature of its impacts on corporate bottom-lines, and the consequent decisions relating to partnerships and sourcing engagements.

10.15am – 10.45am

Refreshment Break

10.45am – 11.30am

Keynote 2 – Sourcing Models – Is The Distinctive Line Morphing Into Core Businesses?
Speaker: Rohit Gandhi – Managing Director (Asia Pacific), Mahindra Satyam

This keynote shall focus on current issues with global economic slowdown, how this has adversely impacted a variety of industries including financial meltdowns and global fiscal write-offs, and what these trends hold for us in the future. This panel shall also address localized/ regionalized impacts on outsourcing / services globalization, with particular reference to the nature of transformation seen in client demands for services. Further, the panel shall deliberate on why clients are placing lesser emphasis on technology or processes, and more on corporate outcomes. Are providers ready and willing to take risks for corporate outcomes?

11.30am – 12.15pm

Plenary Panel 1 – Globalization, Services Commoditization, Competitive Markets & Responses from Developing Nations

Moderator:	Bobby Varanasi, COP, CEO – Matryzel Consulting Inc
Speaker 1:	Jerry Durant – Chairman, IIOM
Speaker 2:	Saifol Shamlan – VP, Industry Development, MDeC
Speaker 3:	Warith Al Kharusi – Ex Head - Procurement, Petroleum Dev. Corp of Oman, Chairman-Oman Logistics Association; CEO, Al-Safwa Group

This panel shall address key opportunities, trends and challenges faced by small & medium-sized businesses as they ready themselves to compete in the global marketplace. Learn from technopreneurs how commercialization of solutions has worked and learn from large corporations how collaborative partnerships has helped commoditize services, thus increasing price competition for them. Determine if commoditization is a necessary evil, or is it a dichotomy to innovation? Further delve into opportunities new age technologies present.

12.15pm – 1.00pm

Keynote 3 - Re-visiting an old question: Is outsourcing only for the big boys? The impact of Competitive pressures and New Technologies on perceptions of Scale
Speaker: Dr. Wanda R. Lopuch – President, Global Sourcing Council; President, MDA Associates Inc.

Scale and availability of a large catchment of people has always been a pivotal driver for location assessments, regardless of the nature of talent available and its comparative competencies. Further confusions abound owing to the fact that location evaluations on basis of their “perceived point of scale resistance” seems to have reduced the emphasis on “value creation” and its inherent independence with scale. On the other hand large companies seem to embrace scale as a key driver that can be enhanced by technologies. Is this true? Learn more.

1.00pm – 2.00pm

Lunch & Presentation of Results of the “National Skills Assessment Exercise [NSE]”
Presenters: Madan Padaki, CEO, Merittrac and Cheah Kok Hoong, OM Deputy Chairman & Head Of Human Capital Development

Over lunch, Outsourcing Malaysia and its strategic partner Merittrac will present preliminary details on the skills assessment exercise that has been recently conducted, to provide organizations with insights into the latent issues and opportunities today’s young talent pool presents, providing a peek into the future!

2.00pm – 3.40pm

Networking & Experience-Sharing Sessions
All Delegates are requested to participate in these sessions in the relevant sessions, determined by their categorization as end-users or providers. These sessions shall address key issues, where perspectives of delegates will be sought through interactions timed for 20 minutes per issue. Structured as round-table discussions, each moderator is responsible for one or two issues, and will tap into experience of delegates to determine initiatives and actions for industry to take forward.

END USERS & GOVERNMENTS ONLY	VENDORS/ ADVISORS ONLY
Moderated Conversations: OM Committee	Moderated Conversations: OM Committee
Chief Moderator: Wong Tsien Loong – General Manager, IS, Gamuda	Chief Moderator: Rob Cayzer, Director – BMD, MDeC
The session will address 7 key issues/ challenges faced by buyers and governments as they explore opportunities surrounding collaboration, value-creation and sourcing models in the context of growing organizations, economic complexities, increased competition from other nations etc.	The session will address 7 key issues/ challenges faced by vendors/ advisors as they explore opportunities surrounding collaboration, value-creation and sourcing model, especially in their restrictions surrounding growth, client acquisition, competition from other developing nations, access to capital etc.
Outcomes Envisaged:	Outcomes Envisaged:
OM Committee shall encourage participation and capture perspectives gleaned from the discussions, ensure effective experiences are gathered for referencing, and collated subsequently for presentation in Plenary Panel 5 on day 2 of the conference. These shall become industry initiatives going forward.	OM Committee shall encourage participation and capture perspectives gleaned from the discussions, ensure effective experiences are gathered for referencing, and collated subsequently for presentation in Plenary Panel 5 on day 2 of the conference. These shall become industry initiatives going forward.

3.40pm – 4.00pm

Refreshment Break

4.00pm – 5.00pm

Networking & Experience-Sharing Sessions

END USERS & GOVERNMENTS ONLY	VENDORS/ ADVISORS ONLY
4.00 – 4.40pm: Moderated Conversations: OM Committee	Moderated Conversations: OM Committee
Chief Moderator: Wong Tsien Loong – General Manager, IS, Gamuda	Chief Moderator: Rob Cayzer, Director – BMD, MDeC
The captured outcomes shall be listed by the Committee and presented to the audience for validation, and prioritization. Top 3 findings shall be agreed for subsequent discussion in Keynote 4 on day 2. These findings will further become strategic initiatives for the industry at large	The captured outcomes shall be listed by the Committee and presented to the audience for validation, and prioritization. Top 3 findings shall be agreed for subsequent discussion in Keynote 4 on day 2. These findings will further become strategic initiatives for the industry at large.
4.40 – 5.00pm: Perspectives on Sourcing & Experiences Gained – delivered by Ross Foden, Group Chief Operating Officer, AmBank Group

5.00pm – 5.45pm

Plenary Panel 2: GREAT DEBATE: Manifestation of Uncertainty & its Impacts on Mid-Market Businesses in Emerging Regions, especially Malaysia.

Moderator:	Rob Cayzer, Director - BMD, MDeC
Speaker 1:	Dr. Wanda R. Lopuch – President, Global Sourcing Council; President, MDA Associates Inc.
Speaker 2:	Ross Foden, Group Chief Operating Officer, AmBank Group
Speaker 3:	Jaffri Ibrahim – Sr. Vice President, Malaysia Debt Ventures

The financial crisis impacted everyone –the large and the small. In the midst of bail-outs and fiscal austerity measures deployed, the mid-market / SMB sector seems to have been ignored the most in all discussions surrounding globalization. Most macro-economic indicators have not dealt adequately with this sector, which comprises over 89% of the global corporate sector. Particularly so in Malaysia, given the mid-market nature of most businesses, it becomes pertinent to ascertain not just the impacts but the flexibilities they are bringing to the table. How has the crisis transformed this sector? Have there been radical transformations in the nature of doing business? What do such measures mean for the sourcing marketplace? Hear from the experts.

Friday, December 10, 2010

8.00am – 5.00pm

Conference Spot Registration Begins

9.00am – 9.45am

Keynote 4 – Security Concerns in a “Technopoly” Era
Speaker: Ankit Fadia, Global Security Expert

Computer security, and its manifestation in an increasingly complex and connected world – what does it mean for companies and corporations? Listen to the world’s widely recognized Computer Security Expert and Cyber Terrorism guru who at the age of 14 published his first global bestseller titled The Unofficial Guide to Ethical Hacking.

9.45am – 10.30am

Plenary Panel 3 – Sourcing & Governments – Is Value Created?

Moderator:	Bobby Varanasi, COP, CEO – Matryzel Consulting Inc
Speaker 1:	Jerry Durant – Chairman, IIOM
Speaker 2:	Rajiv Malhotra – President/ CEO, Innovative Investment Advisors
Speaker 3:	Dr. Robert Seges – Head, Outsourcing Divn., Polish Information & Foreign Investment Agency

Listen to a panel of senior executives from government and policy makers the nature of value they seek. Understand the principal drivers behind intricacies with adoption of sourcing models in government, and determine approaches that are aimed at creating compelling socio-economic value.

10.30am – 11.00am

Refreshment Break

11.00am – 12.30pm

Plenary Panel 4 – Meeting Human Capital Challenges

Moderator:	Madan Padiki – CEO, Merittrac
Speaker 1:	Lance J. Richards - Sr. Director & Global Practice Leader, Kelly OCG
Speaker 2:	Sharma KSK Lachu – Managing Director, Arcane Solutions
Speaker 3:	Cheah Kok Hoong – Head of Human Capital Dev, OM
Speaker 4:	Sam Haggag – Country Head, Manpower Malaysia

This session shall see industry experts delving into key challenges facing sourcing for human capital, and the quest for sustaining dynamic needs being driven by customer organizations. Specific focus shall also rest on key initiatives being undertaken by the government and industry through a collaborative partnership approach to address growing needs. Insights into the trends driving global scouting for talent around demographic shifts shall also be provided.

12.30pm – 2.00pm

Networking Lunch

2.00pm – 2.45pm

Keynote 5 – Year 2020 & Beyond: Sourcing, Globalization, Regional Markets & Borderless Delivery of Services
Speaker: Rajiv Malhotra – Founder/ CEO, Innovative investment Advisors

Gain insights into new trends, best practices and the nature of buyer adoption trends with sourcing. Interact with a high-powered panel of buyers and determine what their experiences are. Learn from competent providers how they have modified and transformed their businesses to suit clients’ value-needs consistently.

2.45pm – 3.30pm

Parallel Tracks – Future Outlook, Solutions & Benefits

Moving to the Cloud – a new outsourcing platform or technology break through?	Technology, Social Networks & Business Impacts	Rise of Developing Nations & Impacts to Capacity Availability
Speaker: Dr. Hong H., Ong, Principal Researcher, MIMOS Berhad Cloud computing and its ubiquitous ability to resolve the world’s issues seems to have been touted ad infinitum. Is the cloud a new sourcing platform, a new channel for service delivery, or just a new technology that will have to co-exist with other technologies? Is the cloud nothing more than a glorified client-server model of the yesteryears? Is it truly the savior that everyone imagines it is?	Speaker: Michiel de Boer, Head - APAC, Quint Wellington Redwood Web 2.0, Sourcing 2.0 and other terms have taken the world by storm. Facebook, Mobile apps and LinkedIn on the one end, and Cloud computing, security and utility based services on the other end are buzzwords today. What are their implications to service providers? What should clients look out for?	Moderator: Cheah Kok Hoong, Head-HCM, OM Speaker 1: Dr. Robert Seges, Head, Outsourcing Divn., Polish Information & Foreign Investment Agency Speaker 2: Dr. Karl Ng, Head-CDP, MDeC From the yesteryears’ discussions of India and Philippines being offshore destinations of choice, we now have over 25 countries from 5 continents vying for the same global pie of over $1 trillion in opportunities. How have these changed client expectations, and what do destinations need to do to remain relevant?

3.30pm – 4.00pm

Refreshment Break

4.00pm – 4.45pm

Parallel Tracks – Future Outlook, Solutions & Benefits

Horizontal Services vs. Domain Orientation – What Works	Business Process Improvements, Re-engineering & Modularization	Traditional vs. New Age Technology Adoption
Moderator: Bernard Chin – SVP, VADS Speaker 1: Adam Goh, Manager – Consulting Services, Cuscapi Speaker 2: Munirah Looi, CEO, Brandt International Today’s marketplace reflects a plethora of horizontal services with increasingly shorter contracts, putting pressure on vendors. Is domain orientation lacking? Or is the demand risk-averse to trust providers with industry-aligned solutions? Project-based engagements further reduce a provider’s ability to create value for client organizations. Is there a middle-ground? Or is this only a function of industry maturity?	Moderator: Srikrishna Vadrevu – CEO, Sigmax Speaker 1: Carmen Tang, Executive Director – Advisory, PwC Speaker 2: Harald Weinbrecht, Partner, Navigos Speaker 3: Suniel Kucchar, MD, Bank of New York Mellon Speaker 4: Chai Cheng Sheng, Director, ServiceSource International Malaysia Transformation has been touted as today’s game-changer. Has it really enabled the sourcing marketplace as much as it should have? If yes, what are the compelling drivers? If not, what are providers not doing to drive home the confidence amongst buyers? Is knowledge of clients’ global spread critical? Is “co-opetition” amongst vendors the way forward, or will competition continue to drive tomorrow’s provider positioning?	Speaker: Ryan Kuan, Global Technology Services, IBM ASEAN From pricing to delivery models a significant shift is being seen. What role does technology play with in demand complexities? One-size-fits-all models, or a marriage of convenience until the next transformatory technology upends today’s “innovations”? Sourcing for capabilities vs. utility-based needs – compatible?

4.45pm – 5.30pm

Plenary Panel 5 – Crystallization of Findings from Audience Participation

Moderator:	Bobby Varanasi, COP, CEO – Matryzel Consulting Inc
Speaker 1:	Wong Tsien Loong – General Manager, IS, Gamuda
Speaker 2:	Rob Cayzer, Director – BMD, MDeC

OM shall present key priorities and findings garnered from participation by the audience on Nov 9th, a result of comprehensive discussions and facilitated interactions. These initiatives shall become the roadmap for the industry going forward

5.30pm

End of Summit

REGISTER NOW! >> DOWNLOAD EVENT BROCHURE HERE

MEET THE GIANTS!

	Sir Terry Matthew, Chairman, Wesley Clover		Jerry Durant, Chairman, International Institute of Outsourcing Management
	Wanda Lopusch, President, Global Sourcing Council		Warith Al Kharusi, CEO Al Kharusi Group & Head – Procurement. Oman Petroleum Development Corporation
	Dr. Wendall Jones, CEO Society for Information Management		Rohit Gandhi, Head Asia Pacific Operations, Mahindra Satyam Ltd
	Bobby Varanasi, CEO of Matryzel, Asia Ambassador of IAOP & Chairman of the IAOP Malaysia Chapter		David Wong, Group CEO of SnT Global, Immediate Past Chairman of PIKOM and Chairman of OM

Why Sponsor?

As a sponsor you stand to benefit from our exclusive promotional campaign put in place to create many opportunities for client cultivation and business development. The customized sponsorship is uniquely designed to meet your specific marketing strategy and to elevate your organisations status as a leader in your sector and a gain favourable mention and logo exposure in all our official websites, welcome address, cocktail reception, marketing materials and specially allocated exhibition space. Sponsors stand to benefit from:

Preferential access to the decision – making Senior Executives in their target market and demonstrate their latest products & services.
Opportunities for one-to-one and face-to-face meeting with a large pool of potential business partners and customers and present proposals.
For premium sponsors demonstrate your thought leadership, expertise and product excellence to target market.

Sponsors will also benefit from pre & post –event marketing activities that will drive brand visibility & recognition across multiple channels. We have sponsorship packages to suit each organisation’s needs. Sponsorship packages can also be customized to meet individual corporate objectives.

Meet Your Target Audience

More than 200 delegates, thought leaders and VIP, representing various Industries from around the world.
The 2008 conference saw the participation of 49% attendees consisting of senior managers.
Enjoy close interaction and establish your organisation as our key partner
Meet your prospects / users face-to-face at the industry’s largest gathering.
Raise your company profile amongst the major players in the industry.

Some of the past sponsors of Outsourcing Malaysia Conference 2008:

IBM, Vantage Point Consulting, Basis Bay IT, VADS, Cuscapi, Getronics, MAVCAP, Kelly outsourcing & consulting group, Kompakar, T-Systems, MSC Malaysia and many other renowned organisations.

Sponsorship Package

The sponsorship packages are available in various categories from platinum to silver packages and depending on your marketing needs.

>> DOWNLOAD SPONSOR PROSPECTUS
>> DOWNLOAD SPONSOR REPLY FORM

>> Wanda R. Lopuch: Keynote 3 – Revisiting an old question, Is outsourcing only for the big boys?
>> Warith Al – Kharusi: Keynote 1 – The New Normal: Key Learning for Asian Companies

>> DOWNLOAD RESERVATION FORM
>> DOWNLOAD ROUTE MAP

The One World Hotel, Spans an area of more than 5000 square metres of meeting space over three levels of the hotel, it’s pillar-less Imperial Ballroom which covers 3100 square metres is partition-able into three separate ballrooms and can accommodate up to 2000 people for banquets and 3500 persons theatre-style and an extensive foyer for pre-function facility complements the Imperial Ballroom which also has its dedicated entrance from the lobby level of the hotel. One World Hotel is one of the city’s most sophisticated, tech savvy hotels for conferences, theme parties, business meetings and weddings.

The hotel is a mere 45-minute drive from Kuala Lumpur International Airport (KLIA) by road and a 20-minute drive from down town Kuala Lumpur. Complimentary shuttle service are provided to the nearest light transit rail station at Kelana Jaya and KL Sentral on a daily basis.

One World Hotel is also the perfect gateway for business and leisure travellers as it is accessible from a number of expressways such as North Klang Valley Expressway, Federal Highway, New Pantai Expressway (NPE) and Damansara-Puchong Expressway (LDP).

First avenue, bandar utama city centre,
47800 petaling jaya, selangor, malaysia
Tel +6 03 7681 1111
Fax +6 03 7681 1188
enquiry@oneworldhotel.com.my

Company Name	Short Write-up	Sponsor Type
	Arcane Solutions – Specializing in Human Resource Advisory, Outsourcing and Technology (assessment tools for recruitment, development and succession planning). Our strength lies in our ability to integrate our technology with day-to-day human performance in your organization. Arcane Solutions also offers one of the world’s most extensive portfolios of assessments with more than 1000 tools available	Gold
	Cuscapi Berhad, is one of Malaysia’s leading solutions provider with offerings to the F&B, Retail, Hospitality, Automotive and Financial Services. The market leader in F&B business management solutions in the quick service restaurants and hospitality sectors, Cuscapi also offers a strong portfolio of solutions and services in the arena of information technology security, collaborative fulfilment solutions and business consulting services.	Silver
	Quint Wellington Redwood - ‘Quint’ for short - is a consultancy group specialised in solving IT management queries. Since 1992, our people are organisation consultants and implementation managers with wide-ranging IT know-how. We work for managements and IT managers of major companies, in both profit and non-profit sectors.	Silver
	Brandt is a Business Transformation Consulting and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people. Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions Investment in technology is optimized.	Silver
	Specialist in Plantronics headsets for Contact Centers and Aviation	Bronze
	1. Contact Centre Outsourcing 2. Transaction Process Outsourcing 3. Knowledge Process Outsourcing 4. Human Capital Management 5. Facilities & Technology Outsourcing	Bronze
	Advanced Data Centre Facility Services Integrated Business Continuity Services Secured Data Vault for Media Storage Data Centre Resource Management & Support Services Innovative Data Centre Design & Consulting Services	Bronze
	IT managed Services Cloud Computing ERP Implementation & Support (SAP) Systems Integration & Support Application Development Business Intelligence Project management Consulting IT Security	Bronze
	Panda Cloud Office Protection – endpoint security for desktops and servers Panda Cloud Email Protection – highly effective Spam filtering Panda Retail Solutions fo standalone PCs Realtime perimeter protection for web and email traffic Multi-tier proactive protection for endpoints and servers	Bronze
		Bronze
		Bronze
	1. New Media Services 2. Web 2.0 Content Consultancy 3. Content Development & Web Applications 4. Advertising & Campaign Management 5. Customized Training & Workshops	Bronze
	We are experts in our chosen fields: Multi-Language Call Centers Global Finance and Accounting Multi-Country Payroll Services	Bronze

/ 13 votes

Smart Sourcing Summit 2010

The Smart Sourcing Industry Business Outcomes in the Forefront

MEET THE GIANTS!

The Smart Sourcing Industry
Business Outcomes in the Forefront