KUALA LUMPUR, May 17 (NNN-Bernama) -- Malaysia's outsourcing industry is expected to grow between 15 and 20 per cent this year as more companies outsource their services to remain competitive.

KUALA LUMPUR--Malaysia's outsourcing and shared services (SSO) industry is likely to undergo a consolidation of sorts as it seeks to reinvent itself in the face of stiff competition in the global market, according to the country's national outsourcing association.

KUALA LUMPUR, Feb. 4 (Xinhua) -- Malaysia's outsourcing industry is expected to see an year-on-year increase of 20-25 percent for revenue in 2010, said David Wong Nan Fay, Chairman of Outsourcing Malaysia.

KUALA LUMPUR: Malaysia wants to be the No 2 location worldwide for outsourcing activities, edging out China, in five year’s time, said the Multimedia Development Corporation (MDeC).

Tuesday, 25 September 2009 21:48 MALAYSIA's outsourcing market will continue its high growth but outsourcing players should carve out their own niche, according to results of the organisation Outsourcing Malaysia's report, Outsourcing in Malaysia: Scaling New Heights, released in Petaling Jaya on 25 August, 2009.

By STEVEN PATRICK PETALING JAYA: Outsourcing in Malaysia has just become a billion-dollar business as revenue for the sector has jumped 18% to hit the US$1.1bil (RM3.6bil) mark this year, according to a report by Indian research firm, ValueNotes Database.The figure includes revenue from IT services, Business Process Outsourcing (BPO) and knowledge services, and is expected to grow 15% annually for the next five years. This is due to Malaysia’s multilingual capability and infrastructure, said the report.

Written by Aishah Mustapha Wednesday, 26 August 2009 00:25 PETALING JAYA: Revenue from Malaysia's outsourcing industry rose 18% year-on-year to US$1.1 billion (RM3.9 billion) last year, contributing less than 1% to the country's total gross domestic product and representing a small fraction of the US$220 billion global outsourcing market.

India and China Remain Undisputed Leaders But Considerable Investments in Offshore Services Has Other Countries Strengthening Their Positions

Offshore/outsourcing firms in Malaysia, Indonesia, the Philippines, and Thailand might lack the resources of Indian heavyweights such as Tata or WiPro, but they aren't sitting still.

MALAYSIA'S outsourcing industry may increase to US$1.1 billion this year from about US$900 million last year, according to the Association of the Computer and Multimedia Industry of Malaysia (PIKOM).

Issues & Scope High Costs of Managing Call Center Operations Multiple Call Centers In Asia Pacific Region Leading to Disparate Approach Towards Service Competence

Issues & Scope Limited document storage and inadequate storage management, inefficient manual filing process and time consuming.

About The Client The Inland Revenue Malaysia is one of the main revenue collecting agencies of the Ministry of Finance. The Department of Inland Revenue Malaysia became a board on March 1, 1996, and is now formally known as THE INLAND REVENUE BOARD OF MALAYSIA. The Inland Revenue Board was established in accordance with the Inland Revenue Board of Malaysia Act 1995 to give it more autonomy especially in financial and personnel management; to improve the quality and effectiveness of tax administration. The agency is responsible for the overall administration of direct taxes under the following acts: Income Tax Act 1967 Petroleum (Income Tax) Act 1967 Real Property Gains Tax Act 1976 Promotion of Investment Act 1986 Stamp Act 1949 Labuan Offshore Business Activity Tax Act 1990 Client’s Needs

Issues & Scope Info Overload - Difficulties to communicate Limited distributor coverage ? Reduced sales Inability to track sales opportunities in real-time

Issues & Scope Order-Taking process conducted internally by client team

Issues & Scope Distributor Model has limited expansion for market growth Low Sales Penetration in Asia Pacific Inability to meet with corporate growth rate

Kompakar Inc Bhd for a US Financial Institution Issues & Scope An end-to-end Business Continuity Services for business operations to achieve their Recovery Time Objectives.

Issues & Scope Capturing data/information on time High volume of transaction Customer was just being taken over by new management and lack of accounting resources to support enlarged business volume Solution Deployed

Issues & Scope Multiple systems with extensive and disparate customization

For event / pre-arranged B2B Meeting REGISTRATION, kindly download, complete and submit the attached form to azreel@pikom.org.my or victor@pikom.org.my before 9 July 2010.

On 4 February 2010, OM had a press conference at Kuala Lumpur Convention Centre to launch an IDC Commissioned Report titled ‘STRATEGIC PLANNING & TACTICAL ROAD MAPS FOR MALAYSIAN ORGANISATIONS TO BECOME LEADING GLOBAL OUTSOURCING PROVIDERS’.