This section is a blog for the Past Events
3rd OM Committee Election (2011/2013)
Date: 13 December 2011
Time: 2.30pm to 5.30pm
Venue: One World Hotel, Bandar Utama
Congratulations to the newly elected Committee Members!
1. DAVID WONG NAN FAY
2. CHEAH KOK HOONG
3. ANDY YAU
4.. BOBBY VARANASI
5. SRIKRISHNA VADREVU
6. MUNIRAH LOOI
7. ANTHONY RAJA DEVADASS
8. BERNARD CHIN
9. PHAN YOKE HIN
10. LIM HAN BOON
11. JACK JONG WANG
The event was held on 27 Septmeber 2011 at Celebrities Club, Solaris, Mont Kiara.
IAOP Malaysia Chapter / Members Meeting is a thought leadership session which focuses on sharing of the latest industry trend and getting input from the industry on how to deal with critical issues and to develop the industry. Welcoming all industry and government leaders to the sessions to keep abreast on Outsourcing Malaysia’s activities and at the same time contribute your thoughts and ideas to the Association
- IAOP Chapter Meeting – Topic of discussion on “Market Access, Solution Selling & Challenges with Client Acquisition” Bobby Varanasi – IAOP Malaysia Chapter Chair
- Members Meeting – Updates on OM activities, future plans and successes and a Dialogue session on What can OM do to increase visibility to Malaysian provider competencies?"
- J.O.M – Join Outsourcing Malaysia in our event for the industry players to meet, network, share ideas and thoughts while enjoying the entertainment and food hosted by OM.
Smart Sourcing Summit 2011 (19 - 20 October 2011) held at the Palace of the Golden Horses.
In line with the Government’s Economic Transformation Programme (ETP) and EPP2 objectives - Building globally-competitive outsourcers, the Smart Sourcing Summit 2011 was held on the 19th to 20th October 2011 at Palace of the Golden Horses, Seri Kembangan.
The 2 days event were targeted to be engaging in rigorous conversations as the invited speakers delved into the services industry's complexities, trends for the future and creating an environment for sustained value in sourcing. There were total of 3 keynotes and 7 plenary sessions held.
Further, for the first time the OM organised the Outsourcing Malaysia Excellence Awards 2011. This award was a much needed recognition in accelerating Malaysian Outsourcing Players to put in place best practices and start measuring their service level with global standard as their bench mark.
Expose delegates to latest trends and best practices.
To share with delegates some of the government’s initiatives and encourage them to participate is some of these initiatives
To allow business networking opportunities between service providers and end users.
What happened on that day?
The busy registration counter opened at 8.00am and breakfast was served.
The arrival of the Guest of Honour Y Datuk Seri Dr. S Subramaniam was greeted by the Outsourcing Malaysia's Chairman & Committee, PIKOM Chairman & PIKOM President. The guest of honour were brought around to the exhibition area before entering the main hall to officiate the event.
At 9.00am YB Datuk Seri Dr. S. Subramaniam gave his opening remarks and opened the ceremony by launching the gambit on stage.
At 9.30am The first keynote speech is given by Manoj Menon, Partner & Managing Director - Frost & Sullivan. On the topic of "The Shifting Global Mega Trends and Their Impacts on Business, Culture & Society "
Followed by the Keynote speech from PEMANDU on Malaysia - Truly transforming Asia.
At 11.00 the Plenary session, topic discussed were on :
i) "Is Outsourcing Getting Commoditized – Provider Perspectives in Search of a Value Proposition "
ii) "GREAT DEBATE: Where Is the Growth Next – Service Lines, Revenues & Capability Issues in a Competitive Context"
iii) "GREAT DEBATE: Where Is the Growth Next – Service Lines, Revenues & Capability Issues in a Competitive Context"
iv) "Deepening Value Creation – Are You Ready for Carve-Outs, JVs and Inorganic Models?"
Lunch was served at 1.00pm and the first day of the summit ends at 5.00pm
The busy registration counter opened at 8.00am, followed by a Breakfast & Networking Session.
The first keynote for the day was addressed by Gerry Clark, Managing Director - TPI on the topic "Outsourcing Marketplace: Where to From Here?"
Followed by the Plenary sessions with topic on "Convergence, Infrastructure Services & the Cloud" and "Meeting Human Capital Challenges in a Technopoly Era".
The Smart Sourcing Summit 2011 was concluded at 1.00 PM
The OM Excellence Awards are being instituted from 2011 as part of the industry's endeavor at recognizing and rewarding excellence in outsourcing. To this end, the Awards are aimed at buyers / end-users and service providers, who have, individually and collectively pursued global best practices in crafting sustainable value by leveraging outsourcing models. Further, these awards are aimed at furthering the cause of outsourcing as a key strategic driver for value creation, as the Malaysia endeavors to become a world-class location for outsourcing services.
To recognize best practices being implemented in projects carried out by Malaysian outsourcing companies.
To promote global standard in all level of implementation process in Outsourcing industry.
BPO Engagement of the Year - ATOS
Offshoring Engagement of the Year – Cuscapi
Datacentre Engagement of the Year – AIMS
Best Service Provider of the Year - Cuscapi
OM Business Mission to Singapore 2011
Outsourcing Malaysia’s Business Mission to Singapore held on 6 – 8 September 2011. The mission is in conjunction with the renowned Shared Service & Outsourcing Week (SSOW) in Marina Bay Sands, Singapore.
OM led a delegation of 20 people including MDeC and 9 member companies to participate in the Business Mission
OM participated as a Country Sponsor. Our exhibition booth that was strategically located in the centre of the the exhibition area and had the biggest exhibition booth and to fully utilise this facility, we manage arrange for networking session at the exhibition booth and introduce the buyer to the participating companies from Malaysia. Participating companies were given the recognition, branding and plenty of networking opportunity with buyers present during the conference.
OM also hosted a private Networking Cocktail and a speed networking session for our members, where 20 key relevant buyers (qualified buyer with intention to outsource) were present. The exclusive event is held in the VIP Club Ku De Ta (the rooftop of Marina Bay Sands).
OM United States Trade Mission
The OM Business to United States happened on 28 to 30 June 2011. The missions was in-conjunction with the 4th Annual World BPO/ITO Forum Summit, Hyatt Regency on the Hudson, Jersey City, NJ that happened on 28 & 29 June 2011 followed by the Interactive Roundtable & B2B Meetings. The networking session included an Interactive roundtable, B2B Meeting and the finale a Networking Lunch.
OM led a delegation of 7 companies with 11 people to participate in the business mission. The delegation met with 18 buyers during the Networking session hosted by OM.
With the current paradigm of globalization, partnership and collaboration in the outsourcing space is imperative to be globally competitive. USA corporations has been outsourcing for the past 3 decades and currently owns the biggest global outsourcing market share. Over the past 2 decades outsourcing went global, and the advent of services globalization has enabled significant maturity amongst buyers, who have become sophisticated, discerning and demanding of value from their service providers. In tandem with such a growth in expectations, nations from emerging regions and companies within have tried to attract the attention of the American buyers, using much the same language around cost-savings and availability of skilled labour.
Unfortunately the US market has grown beyond these standard hygiene factors, and are today looking keenly to expand their own businesses globally, with particular attention being paid to Asia Pacific, considered the fastest growing region in the world today. Hence with Malaysia being a hub of the region, it only augurs well for us to position ourselves as the “conduit” to this very sophisticated and discerning region. Further, by deploying this market-outreach approach, we remove ourselves to beyond comparison with other emerging nations. Therefore this mission becomes extremely important and critical for yourselves to take the leadership role in enabling this position, while also garnering much-needed market entry. The theme ‘Expanding Your Business Horizons in Asia: Accessing New Markets & Leveraging Local Competencies for Effective Growth’ compliments the aforesaid, and now needs to be reinforced by your value propositions.
The OM customized roundtable and B2B meeting event creates an opportunity for US corporations looking to expand and optimize their business processes and support services, while maintaining a high level of service quality, better cost control and ability to scale, but more importantly to those looking into experts in ‘Serving Asia’. A professional Outsourcing Consultant will be engaged to bring in qualified USA target audience for both the said roundtable & B2B Meetings. As outsourcing specialists skilled with expertise in ‘Serving Asia’.
OM is the custodian of IAOP Malaysia Chapter and part of the initiatives is to provide thought leadership session for OM Members to gain knowledge on the latest global outsourcing trend based on the latest industry development to ensure OM Members will remain up to date and aware of the industry development.
OM in collaboration with MATRADE has published a directory for outsourcing service provider in Malaysia. OM Members are listed for free and enjoy discount for the advertising fee. 6000 copies were printed and distributed worldwide through MATRADE’s Global Offices.
OM Website has been revamp with the objective to include functions to assist OM Members to promote themselves through a portal which will be deemed as the global portal for Malaysian Outsourcing Service Providers. It encompasses features such as search engine based on capabilities, members account where member can showcase their company profile, case study, press releases etc.