We have Information Technology Infrastructure Library. A British government service management standard/model that documents best practices for support and delivery of IT services.
Courtesy of: iSixSigma.com
ITIL
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OM Glossary
- Introduction
- Acquired Rights Directive
- Activity-based accounting
- Activity-based pricing
- Amendments
- Approvals
- Acquired Rights Directive
- Audit
- Back office functions
- Backlash
- Balanced scorecard
- Basel II
- Baseline
- Baseline period
- Benchmarking
- Best Practice
- Best shore
- Best-of-breed
- Billing audit
- Body shop
- BOT
- BPM
- BPMS
- BPO
- Build-Operate-Transfer model
- Business benefit contracting
- Business outcome achievement
- Business process outsourcing
- Call centers
- Captive Centers
- Cash penalty
- Change management
- Change of character clause
- Chargeback system
- Chief sourcing officer
- Comanagement process
- Competency center
- Confidentiality
- Continuous performance reporting
- Contract
- Contract Manufacturing
- Cooperate sourcing option
- Core competencies
- Cosourcing
- Cost and value discovery
- Cost/benefit model
- Cost-benefit analysis
- Cost-plus pricing
- Customer satisfaction benchmarking
- Dashboards
- Data center operations
- Delivery
- Dragnet clause
- Efficiency sourcing deal
- Enhancement sourcing deal
- Escalation procedure
- Exit plan
- E-Sourcing
- Fast track process to selection
- Facilities Management
- Fee-for-service pricing
- Feeny-Lacity-Willcocks model
- Fixed pricing
- Follow the sun
- Full-service provider
- Functional redundancy
- Functional Process Outsourcing
- Gainsharing
- Geopolitical risk management
- Global delivery model
- Global shared services model
- Hub and spoke model
- Hybrid delivery model
- Incentives
- Innovation capture
- Insourcing
- Interactive voice response
- IP
- ITIL
- ITO
- IVR
- Joint ventures
- Key performance indicator
- Knowledge transfer
- KPO - Knowledge Processing Outsourcing
- Labor arbitrage
- Limitation of Liability
- Long-term capacity planning
- Multisourcing
- Nearshore outsourcing
- Nearshoring
- Non-performance penalties
- ODC
- Offshore outsourcing
- Onshore outsourcing
- Outsourcing
- Ownership
- Just-in-Time Sourcing
- Market-Driven Sourcing
- Outsourcing Framework
- Performance audit
- Pilot project
- PMO
- Prime contractor
- Process mapping
- Project Management Office - PMO
- Quality assurance
- Rebadge
- Request for information
- Request for proposal
- Return on investment model
- Rural sourcing
- SAAS
- Sarbanes-Oxley Act
- Security audit
- Selective sourcing
- Service accountability
- Service level agreement
- Service level measurement
- Service level reports
- Shared services
- Six Sigma
- Time and materials
- Transactional pricing
- Transformational outsourcing
- Transitional outsourcing
- Unbundled pricing strategy
- User environment
- Value audit
- Value-added outsourcing
- Waiver
- Warranties
- Zero Defects
