Recent reports on the growth of business process outsourcing services all over the world affirm to the point that Malaysia is gradually acquiring new heights in the BPO sector. Isn’t it very surprising since the third world countries have always been underestimated in all respect? However, it is a fact that the revenues generated from the call centers of Malaysia have almost reached $1.1 billion. It is expected that the revenues will add up to $1.9 billion within the next two years.  

Revenues from the Malaysian IT/ITeS outsourcing industry are expected to grow at a CAGR of 15% to reach $1.9 billion by 2013, according to a joint publication by Outsourcing Malaysia and ValueNotes . Currently, IT outsourcing services in Malaysia have a greater share of the overall outsourcing market, followed by BPO services; while knowledge services outsourcing, still in its nascent stage, has a smaller share.

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