Malaysia has a vibrant ICT and Services industry that is world-class, confirmed by the AT Kearney 2004 and 2005 Offshore Location Attractiveness Index, which ranks Malaysia as the world's third most attractive Shared Services & Outsourcing (SSO) location.

The services sector is a major contributor to the growth of the Malaysian economy and functions include IT services, shared services and business process outsorcing (BPO), regional headquarters, research and development (R&D), training and environmental management.

Malaysia`s attractiveness as a regional/global SSO hub is evident by the many world-class companies like ACS, BMW, DHL, HSBC, IBM, Intel, Motorola, Nokia, Shell, Unisys and many others that have set up their base of regional and global operations here.

To date, there are over 130 Shared Services & Outsourcing companies in MSC Malaysia ranging from major local players to multinationals. Malaysia is also home to 250 call centres.

The pulling factor has been contributed to the core competencies of Malaysia such as a well-educated and multi-lingual workforce, a world-class infrastructure at lower cost, as well as a conducive business environment.

Malaysia is an ideal location for most offshoring activities ranging from the back office operations to up stream activities such as research, design and development to down stream activities such as marketing.

The list of advantages on offer is as follows:

People

• KL: 87% speak English
• 50,000 educated overseas every year
• 5.5% wage inflation, 5% attrition
• Low cost of high value workers
  

Cost

• Low infrastructure costs
• No hidden costs
• Low start-up costs
• Low inflation rates
  

Environment

• Stable popular government
• No natural disasters
• Robust economy
• Excellent cost of living vs. quality of life
  

Country Overview & Statistics 

If you are an international buyer looking for Malaysian outsourcing providers, please get in touch with us.