Along with server resources, customer service is a basic element of a web hosting service. The specific virtual nature of hosting services and online distribution makes the provision of fast customer support really necessary for customers. General web hosting practice has shown that the use of an integrated ticketing system is the most efficient support channel for providing quick and helpful customer service. A ticketing system refers to a web-based email communication system allowing for users to quickly contact the sales or technical support team of the host at any time and receive relevant responses to any inquiries or issues that may arise. Its main advantage over the other web hosting customer support methods, such as email, live chat, phone, is the possibility for an issue to be explained in details and discussed for a long time within a single ticket. Source from www.ntchosting.com