Conference Programme |
[OUTSOURCING MALAYSIA CONFERENCE, KUALA LUMPUR] |
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The 1st Outsourcing Conference, Malaysia 2008, 11 – 13 November, KL Convention Centre |
Tuesday, November 11th, 2008 |
| 8.00am – 6.00pm |
1-day Outsourcing Workshop |
Wednesday, November 12th, 2008 |
| 8.00am – 5.00pm |
Conference Spot Registration Begins |
9.00am – 9.30am |
Opening Ceremony |
| 9.30am – 10.15am |
Keynote 1 – Strategic Imperatives of Outsourcing |
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Learn what key initiatives have defined the industry’s trends in the recent past and how they have led outsourcing to become a strategic imperative for Board of Directors and governments. Gain insights into future trends expected to be seen, particularly in the context of emerging Globalization destinations, current context of global economic downturns and overarching impacts to strategic imperatives. |
| 10.15am - 10.45am |
Refreshment Break |
| 10.45am – 11.30am |
Keynote 2 – Markets & Best Practices |
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Gain insights into global market trends especially in the context of service provider landscapes, tiered provider focus, trends and best practices being adopted by such organizations, and the impact they have been able to make in the marketplace. Further, this session shall address best practices in the context of services globalization, including business model morphing, flexibility with financial models and geographic spread. |
| 11.30am – 12.15pm |
Keynote 3 –Why Malaysia |
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Gain insights into the initiatives spearheaded by the Multimedia Development Corporation’s Industry development Division, their initiatives surrounding development of enterprises across various clusters, and the specific incentives and capability development support provided through a variety of programs. |
| 12.15pm – 1.00pm |
Parallel Sessions |
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| Market & Growth Track |
Learning & Thought Leadership Track |
PS1: Demystifying Outsourcing
Session addresses opportunities, challenges and perceptions in the buyer marketplace, especially within governments and smaller organizations in their slow pace or lack of adoption to outsource as a key enabler. Learn about growing concerns around economics, social upheavals and related aspects. |
PS2: Outsourcing Lifecycle
End-to-end structure and cycle of outsourcing as exemplified by the industry starting with strategic perspectives, including portfolio-approaches towards sourcing relationships, and ending with program management, engagement governance and relationship management. |
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| 1.00pm – 2.00pm |
Lunch |
| 2.00pm – 2.45pm |
Parallel Sessions |
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| Market & Growth Track |
Learning & Thought Leadership Track |
PS3: Social Benefits of Outsourcing
Learn about benefits to society when governments adopt outsourcing models to enhance their ability to be socially accountable, while proactively identifying and address socio-economic demand and impact changes in today’s globalized world. |
PS4: Business Models - Captivate Vs. Outsource
Understand the key distinctions between these two predominant business models, both from a context of buyer perspectives of risk and control, and a context of providers offering entrenched partnerships in the context of value-creation |
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| 2.45pm – 3.30pm |
Parallel Sessions |
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| Market & Growth Track |
Learning & Thought Leadership Track |
BP1: Discrete vs. Strategic Sourcing
Learn from a distinguished set of panelists about key distinctive trends defining these two sourcing models, and how they are exclusive/ inclusive of strategic imperatives. Delve further into readiness aspects, management commitment-related decision-points and country strategies.
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BP2: Value Selling
This panel focuses on how providers in the global marketplace have adopted / adapted solution selling models to not only address key client concerns beyond cost arbitrage objectives, but in creating clearly visible and tangible partnerships that are aimed at value-creation across board. Learn how to commoditized services are threatened in the context of “product-selling”. |
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| 3.30pm – 4.00pm |
Refreshment Break |
| 4.00pm – 4.45pm |
Parallel Sessions |
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| Market & Growth Track |
Learning & Thought Leadership Track |
PS5: Governance for Successful Sourcing
This session focuses on engagement governance, its various facets, impacts of failed governance approaches, and benefits of successful governance. Further the session addresses longer-term adverse impacts to engagements and relationships when both parties become very frugal with their commitment to governance.
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PS6: Pricing Models
This session discusses various pricing structures – fee-oriented and value-aligned – and their inherent limitations. Further impetus shall be placed in discussing “entrenched pricing models” that have a direct bearing to business models like virtual captives, BOTs, JVs etc.
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| 4.45pm – 5.45pm |
Plenary Panel 1: GREAT DEBATE: Outsourcing in Challenging Times – Boon or Bane? |
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This panel shall focus on current issues with global economic slowdown, how this has adversely impacted a variety of industries including financial meltdowns and global fiscal write-offs, and what these trends hold for us in the future. This panel shall also address localized/ regionalized impacts on outsourcing / services globalization. |
| 5.45pm – 6.15pm |
IDC Presentation on MDEC-OM Strategic Studies
Unveiling OM’s Report - Strategic Study of Outsourcing Industry in Malaysia
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Over drinks and light refreshments, OM and its strategic research partner shall reveal preliminary results of an ongoing custom research on the sourcing industry in Malaysia, and how Malaysia is positioned in the context of a globally competitive marketplace. |
| 6.15pm – 8.15pm |
Networking Cocktail Reception & Awards Ceremony |
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Outsourcing Malaysia and its strategic partners recognize key corporations for their invaluable contribution to the growth of outsourcing industry in Malaysia. |
Thursday, November 13th, 2008 |
| 8.00am – 5.00pm |
Conference Spot Registration Begins |
| 9.00am – 9.45am |
Plenary Panel 2 – Leveraging Outsourcing for Effectiveness – A Malaysian Case Study |
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Listen to two distinguished panelists who have embarked on an outsourcing journey as they address key value points that have driven adoption of sourcing. Further they shall jointly focus on the selection model employed, criteria used, success criteria employed to evaluate engagement, and challenges and lessons learnt. |
| 9.45am – 10.15am |
Keynote 4 –Industry Development & Outsourcing Malaysia |
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This session shall delve into key initiatives being undertaken by the industry providers’ consortium Outsourcing Malaysia to enable delivery and solution competencies across a range of verticals and horizontals. Particular emphasis shall be placed on human capital development and sustainability with focus on creating differentiators that complement Malaysia’s endeavor at becoming a knowledge-economy. |
| 10.15am – 10.45am |
Refreshment Break |
| 10.45am – 12.15pm |
Plenary Panel 3 – Meeting Human Capital Challenges |
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This session shall see industry experts delving into key challenges facing sourcing for human capital, and the quest for sustaining dynamic needs being driven by customer organizations. Specific focus shall also rest on key initiatives being undertaken by the government and industry through a collaborative partnership approach to address growing needs. Insights into the trends driving global scouting for talent around demographic shifts shall also be provided. |
| 12.15pm - 1.15pm |
Lunch |
| 1.15pm – 2.00pm |
Parallel Sessions |
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| Market & Growth Track |
Learning & Thought Leadership Track |
PS7: Successful Govt. Case Studies
This session focuses on engagement governance, its various facets, impacts of failed governance approaches, and benefits of successful governance. Further the session addresses longer-term adverse impacts to engagements and relationships when both parties become very frugal with their commitment to governance.
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PS8: Negotiating For Maximum Value
Learn the complexity in negotiating deals that involve offshore and onshore aspects of service delivery. Understand the importance of term sheets, compliance etc within the buyer’s industry that providers need to understand. Further learn how to conduct successful negotiations where the focus is not just on winning the deal, but on how best to keep the engagement alive. |
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| 2.00pm – 2.45pm |
Breakout Panels |
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| Market & Growth Track |
Learning & Thought Leadership Track |
BP3: Pace & Impact of Commoditization
Learn from key panelists as they debate on the commoditized services available aplenty in the marketplace today. Learn also as they delve into a no-holds-barred discussion on how the commoditized nature of most services is just rhetoric. Further understand the strategies required surviving in a highly commoditized marketplace, and how organizations can move towards value-orientation.
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BP4: Best Practices from Sourcing Experience
This panel focuses on experiences of service providers in their engagements with customers, how they embarked and created a morphing, dynamic organization that today speaks customers’ language regardless of the industry they are a part of. Learn also their journey towards industry excellence from process competence, and the lessons learned along the way.
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| 2.45pm – 3.30pm |
Keynote 5: A Global Malaysian Conglomerate - Journey into Shared Services and Outsourcing |
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Hear an industry icon delve into the strategies he and his group have initiated by realizing that shared services and outsourcing business models can add significant value to their business entities and their customers though reduced duplication while enabling the group focus on their core competencies. Learn about the pitfalls and the challenges faced along the way and how the inherent risks were mitigated during adoption of value-oriented service models. |
| 3.30pm – 3.45pm |
Refreshment Break
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| 3.45pm – 5.15pm |
3 Parallel Tracks on Industry Issues |
This round-table shall debate on issues surrounding complexities with penetrating key buyer markets in the face of increasing competition from emerging nations. Key focus shall also rest on current experiences and failures, and how to mitigate such issues. |
This roundtable shall focus on partnership-related trends, how collaborating amongst providers is becoming more vital to offer high-value results-oriented services, inter-vendor partnerships between large global players and local players, and how such partnerships can leverage local capabilities. |
This roundtable shall address policies and enablers, and how they are aiding or inhibiting business and industry growth. Focus shall also rest on delving into policies of other nations and whether they have been able to translate into benefits for local industries. |
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| 5.15pm - 5.30pm |
Refreshment Break
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| 5.30pm - 6.30pm |
Plenary Panel 4 - Government & Industry Partnerships –The Way Forward |
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This panel shall focus on a variety of initiatives that the industry and government, including other enabling institutions need to engage in to ensure a growing industry. Issues and opportunities surrounding industry shifts, competition, and its challenges in downturn economies, changing demographics, increasing purchasing power and globalization per se shall be addressed. |
| 6.30pm |
End of Conference |
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Program is correct as at time of print; Organisers reserve the right to amend the program as necessary without any notice. |
